How does an enquiry bot work?
- A visitor opens the chat on your website and asks a question.
- The bot answers using information you've agreed with me, such as opening hours, areas covered and services.
- If they want to go further, it asks for their name, contact details and what they need.
- Those details are sent straight to you, ready for you to follow up.
What can it answer?
- Opening hours and where you work
- What you offer and what you don't
- How to book or what happens next
- Anything else you're often asked
What if it doesn't know the answer?
It won't guess. It says it will pass the question to you, takes the person's details and sends them on.
Who is it for?
Businesses whose phone and inbox fill up with the same few questions, or who get website visitors outside working hours.
Common questions
Yes. You'll see and agree the information it uses before it goes live, and you can ask me to change it at any time.
It can be added to most websites. I'll check yours as part of the free audit.
Straight to you, usually by email, with the details the customer gave.
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Written by Josh, Picot Social. Last updated 7 October 2026.
